Digital Literacy

Our digital literacy instruction is rooted in the experiences of learners from diverse countries and cultural backgrounds. We teach the technology skills you need most in daily life: navigating online banking safely, spotting scams, or sharing and backing up photos.

Instruction is one-on-one with an ASL-fluent instructor, and scheduling is flexible to accommodate your schedule. Sessions can be held at our office, your home, a library, or another location that works for you.

To learn more or to get started, contact us at inquiry@deafrefugeeadvocacy.org or call us at (585)-286-3440.

Topics That We Cover

Deaf accessibility & resources

  • Using captioning tools across devices and platforms
  • Finding ASL content and Deaf community resources online
  • Setting up and using Video Relay Services (VRS)

Devices & basic operations

  • Computer and smartphone basics
  • Connecting to Wi-Fi and mobile data
  • Home Wi-Fi setup and troubleshooting
  • Installing apps, including health-monitoring apps and wearables
  • General computer support, including software and troubleshooting

Internet navigation

  • How to search the web effectively
  • Reading websites and following links
  • Managing browser tabs and windows
  • Using public transportation apps
  • Finding reliable news and information online

Online safety & security

  • Recognizing scams targeting immigrants and refugees
  • Online banking safety
  • Spotting phishing and other scams by phone, text, email, and online
  • Creating strong passwords and using password managers
  • Setting up two-factor authentication (2FA)
  • Device and account security checkups

Communication tools

  • Setting up and organizing email
  • Setting up video calls: Zoom, Google Meet, and FaceTime

Social media & online presence

  • Creating and setting up social media accounts
  • Adjusting privacy settings
  • Staying safe online and avoiding misinformation
  • Professional networking with LinkedIn

Financial digital literacy

  • Budgeting with Google Sheets or Excel
  • Making safe online transactions and payments
  • Shopping safely online
  • Reading digital receipts
  • Fraud prevention and scam awareness

Digital tools for everyday life

  • Setting up and using digital calendars and reminders
  • Organizing files and using notes apps
  • Using maps and navigation apps
  • Getting started with Google Docs
  • Sharing and backing up photos and files
  • Working with collaboration tools: Google Workspace and Microsoft Teams